Questions, bugs, or something that felt off? Write to [email protected]. We usually reply within 3 working days.
Where is my data? On your phone only. If you lose or reset your phone, entries cannot be recovered by us. Use "Export my data" in Settings to keep a copy.
How do I delete my journal? Settings → Your data → Delete all my data. This removes your entries, photos (including photos from dates) and PIN from the phone. Deleting the app does the same.
How do I delete my account? If you created an account: Settings → Delete account, then confirm with the code we email you. Details and an email option are on the account deletion page.
I didn't get my sign-in code. Wait a minute, check spam, and make sure the address is spelled right. You can request a new code after 60 seconds. If it still doesn't arrive, write to us from that address.
I forgot my PIN. Because your journal is only on your phone, we cannot reset the PIN or open the app for you. If you also use Face ID / Touch ID, try that first. If you can't get in, the only way back is to delete and reinstall the app, which erases the journal on that phone (an export file you made earlier is not affected). We know that's harsh; it is the price of keeping your journal private.
How do I save my Story as a video? Open Your Story, tap Save (to your photo library) or Share. It is made on your phone and nothing is uploaded. If your phone can't make a video, the app offers to save the slides as pictures instead.
Report an AI response. Email us with the subject "Report an AI response". Please don't include anything you want to keep private.
Privacy requests (access, deletion, objection). See the privacy policy and email us.